RETURNS POLICY

RETURNS POLICY

RETURN RULES

14-Day Return Window

Customers have 14 days from the time of delivery to notify of any intent to return merchandise.

Not all items are eligible for return. Please read the Returns & Exchanges in its entirety to confirm if your order is eligible.

RMA number

You must notify customer service to receive a return merchandise authorization number (RMA). Please DO NOT return orders without receiving an RMA number as additional service charges may be applied and subtracted from any eligible refund total.

Please use the form below this page to begin request for an RMA number. Please note, you may be asked to submit a photo of the product based on the reason for return.

No returns, exchanges, or refunds will be processed without an RMA number.

Damaged, Wrong, or Incomplete Items

All eligible returns must be in original packaging, unused, and in re-sellable condition.

No returns, exchanges, or refunds will be accepted for any personal protective equipment (PPE), Software items, sale items / promotional, or ballistic gear such as body armor and helmets.

A 20% restocking fee for all returns (manufacture defects are exempt).

Any shipping fees will be subtracted from approved refunds (this is in addition to the 20% restocking fee).
After returned item(s) have been received and inspected, the approved refund or exchange will then be processed. Please note, refund times may vary and can take up to 7 days based on your banking institution.

Reserved Rights

  • Security Pro USA does not cover the cost of return shipping and is not responsible for the return of unauthorized returns.
  • Security Pro USA reserves the right to deny any request to return for refund or exchange due to customer caused discrepancy.
  • Security Pro USA is not responsible for any damaged, lost, or stolen packages during the return process.

Refund

If an item proves to be defective within the 14-day return policy or is shipped incorrectly, Security Pro USA will pay the return shipping to have the item replaced or credited to you. You may be asked to return merchandise directly to the manufacturer if it is after the 14-day return policy should the product be covered by any specified manufacturer warranty.

Customer Service info:

For any questions, legal concerns, or product inquiries, please reach out to us through the contact form on our website. We’re here to assist you!

1-800-264-8273

support@securityprousa.com