Returns

 

  • Customers have 14 days from the time of delivery to notify of any intent to return merchandise. You must notify customer service to receive a return merchandise authorization number (RMA).  Please DO NOT return orders without receiving an RMA number from our customer service team as additional service charges may be applied and subtracted from any eligible refund total.
  • Please use the form below this page to generate an RMA number. Please note, you may be asked to submit a photo of the product based on the reason for return, after you submit the return.
  • No returns, exchanges, or refunds will be processed without an authorized return number.
  • All eligible returns must be in original packaging, unused, and in re-sellable condition.
  • No returns, exchanges, or refunds will be accepted for any personal protective equipment (PPE) or ballistic gear such as body armor.
  • A 20% restocking fee for all returns (manufacture defects are exempt).
  • Any shipping fees will be subtracted from approved refunds (this is in addition to the 20% restocking fee).
  • After returned item(s) have been received and inspected, the approved refund or exchange will then be processed. Please note, refund times may vary and can take up to 7 days based on your banking institution.
  • Security Pro USA does not cover the cost of return shipping and is not responsible for the return of unauthorized returns.
  • Security Pro USA reserves the right to deny any request to return for refund or exchange due to customer caused discrepancy.
  • Security Pro USA is not responsible for any damaged, lost, or stolen packages during the return process.
  • If an item proves to be defective within the 15-day return policy or is shipped incorrectly, Security Pro USA will pay the return shipping to have the item replaced or credited to you. You may be asked to return merchandise directly to the manufacturer if it is after the 14-day return policy should the product be covered by any specified manufacturer warranty.