FAQs

PRODUCTS

How do I find my size?

This chest sizing chart can be used for the body armor on our site:

  • Small (34-36)
  • Medium (38-40)
  • Large (42-44)
  • X Large (46-48)
  • XX Large (50-52)
  • XXX Large (54-56)
  • XXXX Large (58-60)

 

For helmet sizing, please refer to this chart:

ballistic helmet sizing chart

 

Who can buy body armor?

Body armor is a safety product. It is legal in all 50 states for law abiding civilians to purchase body armor. You have the right to protect yourself and your family from harm. As a citizen of the United States you have the legal right to purchase and wear body armor for personal or professional use. 

Body Armor does not require any special paperwork or background checks. It is YOUR responsibility to determine if YOU are LEGALLY able to purchase and use body armor in your state.  

Who cannot buy body armor legally?

Convicted felons surrender their right to own body armor legally pursuant to (18 U.S.C. 931). However, felons can purchase bulletproof vests if their employer requires it and they get written permission to do so. It is the responsibility of the felon to refrain from buying body armor. They can be prosecuted if they make an illegal purchase. Retailers are not liable for what happens to body armor after it is sold.

What products are eligible for exporting?

ALL products are subject to export control: Arms Export Control Act (Title 22, U.S.C., Sec 2751, et seq.). Violations of these export laws are subject to severe criminal penalties. US export controls and may fall under ITAR or BIS regulations. It is the buyer's responsibility to obtain a proper export license.

 

RETURNS & EXCHANGES

  • Customers have 14 days from the time of delivery to notify of any intent to return merchandise. You must notify customer service to receive a return merchandise authorization number (RMA).  Please DO NOT return orders without receiving an RMA number from our customer service team as additional service charges may be applied and subtracted from any eligible refund total.
  • Please use the form below this page to generate an RMA number. Please note, you may be asked to submit a photo of the product based on the reason for return, after you submit the return.
  • No returns, exchanges, or refunds will be processed without an authorized return number.
  • All eligible returns must be in original packaging, unused, and in re-sellable condition.
  • No returns, exchanges, or refunds will be accepted for any personal protective equipment (PPE), any items on sale or promotion, or ballistic gear such as body armor.
  • A 20% restocking fee for all returns (manufacture defects are exempt).
  • Any shipping fees will be subtracted from approved refunds (this is in addition to the 20% restocking fee).
  • After returned item(s) have been received and inspected, the approved refund or exchange will then be processed. Please note, refund times may vary and can take up to 7 days based on your banking institution.
  • Security Pro USA does not cover the cost of return shipping and is not responsible for the return of unauthorized returns.
  • Security Pro USA reserves the right to deny any request to return for refund or exchange due to customer caused discrepancy.
  • Security Pro USA is not responsible for any damaged, lost, or stolen packages during the return process.
  • If an item proves to be defective within the 14-day return policy or is shipped incorrectly, Security Pro USA will pay the return shipping to have the item replaced or credited to you. You may be asked to return merchandise directly to the manufacturer if it is after the 14-day return policy should the product be covered by any specified manufacturer warranty.

 

SHIPPING

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 0-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout

 

       

Security Pro USA does fast shipping on all orders to the continental United States. We strive to get your package to you ASAP intact and undamaged. If you require shipping outside of this area, please submit a quote for the items you require and shipping location through our quoting system. 

PAYMENTS

What payment methods are accepted?

All major credit cards are accepted. 

When will my credit card be charged?

Your online purchase will go through and your card will be charged when we have confirmed the item(s) in your order are in stock and ready to ship out. 

ORDERS

Can I get a copy of my invoice?

Yes. 

How do I check the status of my order?

You can track your order by signing into your account on securityprousa.com

How do I make a change to my order?

Contact our customer service through phone, email or online chat.

How do I cancel my order?

Contact our customer service through phone, email or online chat.